Frequently Asked Questions
How long does BT Home move take?
A BT home move takes at least two weeks. This is so BT has enough time to carry over all of your supply and get you set-up. If there is a working line at your new place it will be complete within a couple of days, but if there isn’t it will take more time – and that’s why BT ask ‘for as much time as possible’
Do BT charge to move house?
BT doesn’t charge you anything to move house – it’s completely free. This is also the case with most of the other key broadband providers in the UK. If you are interested in comparing the entire market to see what’s out there in terms of speed, price and extras you can look at our home moving portal below.
Can I cancel BT broadband when I move house?
You will be able to cancel your BT broadband when you move house, but you need to give them at least 30 days notice. Otherwise you may receive early termination charges. If you are looking to cancel, be sure to compare the market to get on the best rates available – we can help you with comparing the best offers on the market below in our home moving platform.
Can I move my BT broadband when I move house?
You can move your broadband when you move house, but it’s often easier (and cheaper) to compare BT broadband and all of the suppliers on the market. Do compare prices for broadband you can start below and see how much you could reduce your costs and increase your speed by.