How to Cancel Energy Supplier When Moving Home
If you're moving we'll show you how to cancel your supply
Sorting your energy when moving home
When moving home we have a large to-do list. You may want to cancel your energy supplier but you may also need to sort storage, removals and everything else. You also need to either cancel or transfer your utilities when moving home.
And what happens if you want to cancel your energy supplier when moving home?
Well, we’ll cover everything you need to know to cancel, transfer update your energy supplier when moving home.
Let’s jump in 😎
Can I cancel my energy supplier?
You can cancel your contract with an energy supplier time, though if you are in a fixed-term contract you may need to pay exit fees.
Your energy contract will usually be either ‘fixed’ which means you agree a set unit price and standing charge for a period (usually 12 or 24 months). These contracts will have exit fees and they are usually £15 or £30 per fuel.
if you’re not on a fixed-term deal your energy arrangement will likely be on a rolling-monthly basis in which case you’re on a ‘standard variable’ tariff. You can leave these at any time with no fee.
If you are moving home, you can use our home setup service. You can cancel your energy supply, setup your council tax, water, energy & broadband and even update your address across accounts – all in one place
What are the exceptions?
There are two exceptions to this general rule.
When you leave an energy supplier they will send you a final balance, which will either be a credit note or a bill. This varies by supplier but is typically generated within 28 days of leaving.
Canceling your energy supplier is different depending on if you’re moving home or not.
How to cancel energy when you’re not moving home: You can never ‘cancel’ an energy supplier, only ‘switch’ as there must always be energy supply to the property by law. So, if you are with EON and want to switch energy suppliers you can do unless you have been in debt on your account for more than 28 days. In that case your current energy supplier can cancel the switch from going ahead.
How to cancel energy when you’re moving home: Since you’re moving home you don’t need to cancel your energy supply, only let them know that you’re moving home. You can do that with any UK energy supplier here. You will be able to setup with a new supplier at your new home and will need to pay your final bill. this will be generated once you inform them you have moved home.
How do I cancel my energy supplier?
Cancelling your contract with your energy supplier (or switching away from them) is simple to do 
You can actually setup your energy with any company you like and the process is extremely simple. As part of that process, that new energy company will reach-out to your previous energy supplier using industry databases to transfer your account.
- 1) Head over to SlothMove’s home setup platform
- 2) Enter your info (previous address, new address etc…)
- 3) Select who needs to know you’re moving (energy supplier, council, water loyalty cards, broadband etc…)
- 4) Setup your energy with a new supplier
- 5) Click submit and SlothMove will take care of the rest
If you just want to compare different suppliers across green and low cost you can do so here.
How soon can I leave my energy supplier?
You can technically leave your energy supplier whenever you like unless you’re overdue on your payments.
The only catch is that if you are in a fixed-term contract you will need to pay exit fees.
When you’re moving home you should capture meter readings on the day you’re moving out to share with your energy supplier. You can actually do that by text with your home setup form. If you are moving home, you may find some overlap with your utility payments. We have made a handy guide on how to handle utility overlapping just for you.
So, you can leave your energy supplier whenever you like, unless you are in arrears in which case the supplier can cancel the switch.
How do I cancel my utilities?
When it comes to utilities we usually want to cancel them when we’re leaving the home or changing address. The utilities we need to cancel/inform about us leaving are: energy, broadband, water & sewerage and TV Licence.
Fortunately, you can actually update all of these services using our home setup platform. It takes less than 5 minutes and we’ll take care of all of the hard work for you.
The best time to cancel your utilities is about 3 weeks before you move home. This will enable you enough time to return any equipment and for the businesses to process your changes and generate a final bill.
- 1) Fire-up SlothMove’s home moving form
- 2) Select all of the utility providers you would like to update, cancel or transfer (and who else needs to know you’re moving)
- 3) Setup your new home
- 4) Click submit and SlothMove will let you know any next steps by email
Should I cancel my direct debit after switching energy supplier?
If you have switched energy suppliers you should cancel your direct debt (DD) with you previous energy supplier. Your previous energy supplier will very rarely every take another DD payment, but it is good practice for you to cancel it as there is no need to keep it on there.
Once you switch energy suppliers your previous energy supplier will send you a final balance (credit or debit). To ensure this is accurate, be sure to provide your meter readings on the day you move out.