Frequently Asked Questions
How do I change address with Matalan?
To update your address with Matalan (Matalan change of address) follow these four simple steps:
- Go to SlothMove’s moving home portal
- Enter your info (previous address, new address, moving date)
- Select who you’d like to update your address with (Matalan, Tesco, Waitrose, NHS, DVLA, TV Licence etc…)
- Click submit and SlothMove will update your address with Matalan (and others) automatically for you
What is a Matalan Black Card?
A Matalan Black Card is an exclusive rewards card provided by Matalan’s reward programme. All members start off on the Red Card which entitles them to offers and discounts in store. If you spend over £150 in Matalan within a year you get upgraded to the VIP card, which entitles you to vouchers four times a year and invites to exclusive events.
How do I get a replacement Matalan Card?
You can get a replacement Matalan card by either requesting it online here or speaking to a member of staff at the help desk in one of the 200+ stores
Do I need a Matalan Card to shop there?
According to Matalan, you do not need a Matalan Card to shop in store. You can take one out online or in store rather easily and if you plan on shopping there regularly you might want to consider it.