Our terms

The terms for using the SlothMove service

Key information

We want to create a world where moving home is simple and friction-less. Terms are usually considered 'the boring stuff' but are important to know and understand. With SlothMove 🦥 you will always get full transparency and a friendly team on hand to help with any questions.

SlothMove Terms
slothmove Company Number


Company Number

SlothMove LTD is registered under HMRC. Our Company Number is: 12046181

SlothMove Address


Our Address

SlothMove LTD, SlothMove (at Cubo), 6 Wellington Place, Leeds, LS1 4AP

slothmove ICO


Information Commission

We are regulated and registered with the Information Commission Office. Unique ref: ZA531326

Table of Contents

These terms and using SlothMove 🦥

These legal terms (English law applies and disputes will be settled by English courts) are between you and SlothMove Limited (SlothMove/us/we) and you agree to them by using the SlothMove service.

You should read this document along with our Privacy Policy. By using the Website and agreeing to our terms and conditions, you represent and warrant that you are at least 18 years of age.

How to contact us

You can contact us through our web chat

Email us at hello@slothmove.com.

Or send a letter to: SlothMove, Cooper Buildings, Sheffield Science Park, Arundel St, Sheffield S1 2NS

How we contact you 👋

We will contact you in English 🇬🇧 via email, text or by phone based on the services you select through our service. 

Using SlothMove 🦥

By submitting our service you give SlothMove the authority to update your address, notify companies of your address change, and to close down or setup services on your behalf where you have indicated through our service. In order to do this, we must share your personal data with these companies. Therefore, you consent for SlothMove to contact and share your personal data with the companies and/or institutions you have selected throughout the service.

Whilst we are confident in updating your address and setting up your services, SlothMove doesn’t accept responsibility or liability for the failure of an address to update, account setup or account closure. Whilst it would be unusual for this to happen per our processes, it could, on rare occasions happen. It remains the responsibility of you, the user, to make sure the address is updated. Some services may require additional actions by the user.

By using SlothMove you confirm that you are the individual listed and you agree to only use our service in relation to yourself and not on behalf of someone else.

We reserve the right to discontinue, modify or suspend (in whole or in part) our service at any time without notice to you. We will not be liable to any third party or to you for any discontinuation, modification or discontinuation of the services or any part of those services.

By using the Services, you authorise us to act on your behalf and instruct third-party organisations in relation to our service, including but not limited to items such as updating your local council, water, loyalty cards and so on. To achieve this, For we may fill in and submit forms and accept terms and conditions and policies acting on your behalf as your agent. 

For any of the services that are contracted, your relationship is with the third-party organisations (and not SlothMove) and they are solely responsible for the transactions entered into. They are also responsible for customer services, and their products and services. By using this service you understand that unless expressly stated SlothMove is not in partnership or affiliated with the organisations listed within its change of address service.

Change of address notifications are done so by SlothMove on a best efforts basis, based on the information you have supplied to us. SlothMove accepts no responsibility or liability for any incorrect or otherwise erroneous information provided to us or for any failures or actions (or inactions) by third parties.

Users may also purchase you a paid SlothMove subscription on ‘https://www.myslothmove.com’ for either £4 or £7 a month which is covered under these terms. The subscription may include ‘Sloth Legal Care’ which is a service provided by law express. This provides an introduction to various issues and a source of some basic documents and templates. It is not comprehensive and it is not a substitute for professional advice and SlothMove is not liable for any loss the customer or subscriber suffers as a result of relying on the Data or information provided on the helpline. Legal helpline services can be claimed once per subscriber per 6 months. SlothMove has the right to suppress any part of the subscription service as its discretion.

Relying on information from SlothMove ✅

The information and material contained on SlothMove is based on information that we believe is reliable, and we use reasonable care and attention to ensure that it’s up-to-date and accurate. That said, there may be occasions when the information or material on SlothMove is not accurate, up-to-date or complete. On these occasions, we’ll take reasonable steps to correct the information or material as soon as possible once we become aware.

How we use your personal information 🤐

We’ll only use your personal information as set out in our Privacy Policy 

Intellectual property and acceptable use​ 🗣️

All Content included on the Website, unless uploaded by Users, is the property of SlothMove, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. 

Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen print one copy of the Content You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content or service without the written permission of SlothMove.

Prohibited use

You may not use the Website for any of the following purposes: in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website; in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.


You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Links to other websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of SlothMove or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy policy and cookies policy

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://slothmove.com/privacy/ and https://slothmove.com/cookies/.

Availability of the website and disclaimers

Any online facilities, tools, services or information that SlothMove makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility and satisfactory quality. SlothMove is under no obligation to update information on the Website. 

Whilst SlothMove uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers. SlothMove accepts no liability for any disruption or non-availability of the Website. SlothMove reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, SlothMove accepts no liability for any of the following: any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities; loss or corruption of any data, database or software; any special, indirect or consequential loss or damage.


You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforce-ability of the other provisions of these terms and conditions will not be affected. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.