Scottish Water Moving home

How to update your address with Scottish Water online

scottish water moving home

Scottish Water Change of Address

Scottish Water Change of Address​

We’ll cover exactly how to update your address with Scottish Water online in less than 3 minutes.

As we know, you must update your address across your essential utility providers (water & sewerage, council tax, energy & broadband) when moving home.

You’ll need to let Scottish Water know that you’re moving home ideally up to 2 weeks before you change address. 

Whatever your circumstance, whether you need to setup with Scottish Water, close down your account or simply change your address, we’ll cover exactly how to do that easily online.

water change of address-4

Update Scottish Water

The easiest way to update your address with Scottish Water, alongside other utilities and accounts, is to use our online home setup service. After entering your postcode, we will identify who your council tax & water providers are for your new and previous property. You can then update your address across many other providers.

You can get the Scottish Water moving home process underway by clicking below. 

How can you update your address with Scottish Water?

SlothMove is directly integrated with all of the water & sewerage suppliers int the UK. Once you complete your SlothMove we’ll send a change of address notification off to your suppliers, including Scottish Water. Whilst there, you can also update your address with many other providers such as HMRC, NHS, loyalty cards and others.

Address change

STEP 1

Update your address

Select who needs to know you're moving - Scottish Water, HMRC, Council etc..

changing address online

STEP 2

About you

Enter your previous address, new address and the date you moved home

updating your address with slothmove

STEP 3

Submit

Click submit and we'll update your address with accounts automatically

Our Sloths will save you bags of time on hold by updating all of your addresses at the same time 🦥 

Enter address manually

You can also update your address with Scottish Water directly if you’d like. You can do this by creating an account here or dropping Scottish Water a call on 0800 0778 778. 

How To Update Your Address with Scottish Water

How To Update Your Address with Scottish Water​

There are three ways to update your address with Scottish Water.

You’ll need to let Scottish Water know that you’re moving in three circumstances:

  1. You have a supply with Scottish Water and you’re moving to another property within their jurisdiction (you can check on Water.org if you’re unsure). In this circumstance you will continue paying your bills, though your DD may changed based on water meters.
  2. You are moving into a property which is supplied by Scottish Water. In this case you’ll need to setup your water & sewerage. This will involve letting Scottish Water know you’re moving in and setting-up your payment plans
  3. You are leaving a property supplied by Scottish Water and are moving to a house supplied by another water supplier. In this case, Scottish Water will issue you a refund r or final bill within 4 weeks of exiting the property 

For all three cases (address update, water setup, and cancelling your supply) you can most easily organise this by using SlothMove’s home setup service.

  • 1) Start by going over to our online change of address service
  • 2) Enter your information (previous/new address, date of move etc…)
  • 3) Based on your postcode SlothMove will populated your council tax & water providers 
  • 4) Select Scottish Water and any other providers you wish to update (electoral roll, HMRC, NHS etc…)
  • 5) Choose SlothMove Plus or SlothMove basic and click submit 
  •  

Then, SlothMove will update your address with Scottish Water for you.

You can also update your address with Scottish Water by phone (0800 0778 778) or creating an account online here.  You can also email Scottish Water on: help@scottishwater.co.uk If you do this directly you’ll also need to contact your previous water provider, council and other services. You can see a full list of everyone you need to contact in our moving home checklist

To complete the Scottish Water moving house process you will need to provide:

  • Previous address
  • New address
  • Customer number 
  • Meter reading (if you live in a metered property)

Do I Need to Update my Address with Scottish Water?

Do I Need to Update my Address with Scottish Water? ​

You must update your address with Scottish Water when moving.

If you don’t let them know that you’re moving into the new property then you may continue to accumulate costs for your water & sewerage resulting in an unwanted balloon payment down the line.

Equally, if you’re leaving Scottish Water and you don’t update them you could be missing out on a refund. Or worse, you may have an unpaid bill that you don’t know about.

Either way, it’s much preferable to keep Scottish Water in the loop with your home move. You will also be able to keep abreast with key communications relating to water pressure, loss of service or drainage issues in your area.

Interestingly, you may have recently seen Scottish Water in the news around its raw sewerage pipe spewing into Golspie Beach. You can read the full story published if you’d like to learn more.

How do I Transfer Scottish Water to my New Address?​

If you are moving home within Scottish Water’s jurisdiction you will need to complete the Scottish Water moving house process.

You can let Scottish Water know you’ve changed address easily online with SlothMove’s home setup service

  • Enter a little info (moving date, previous address, new address)
  • SlothMove will auto-populate your new and previous council & water providers (select what you’d like to update/close down)
  • Select if you’d like to update anyone else (Boots, Tesco etc..
  • SlothMove will update your address automatically and let Scottish Water know you’ve changed address
  •  

SlothMove will take care of the time-consuming admin so you can get back to the things that matter.

How do I Cancel Scottish Water?​

If you’re moving home and leaving Scottish Water’s geography you will not close down your Scottish Water account and setup your new one with your next water supplier.

You can close down your account with Scottish Water easily online with SlothMove’s home setup service

  • Enter a little info (moving date, previous address, new address)
  • SlothMove will auto-populate your new and previous council & water providers (select what you’d like to update/close down)
  • Select if you’d like to update anyone else
  • SlothMove will update your address automatically and let Scottish Water know you’ve moved out 
  •  

You can then kick back and get back to enjoying the rest of your home move 🎉 

Scottish Water Moving house & Beyond

Scottish Water Moving house & Beyond​

We’ve discussed how to update your address with Scottish Water and the full moving home process. It is important to let Scottish Water know when you’re moving home and in advance. This is something you can do by calling them or using our hassle-busting change of address service.

If you are moving to another property whilst still being responsible for your first you may have a utilities overlap problem. If that might be relevant for you, you can see our full guide on how to handle overlapping utilities online.

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