Our terms
The terms for using the SlothMove service
Key information
We want to create a world where moving home is simple and friction-less. Terms are usually considered 'the boring stuff' but are important to know and understand. With SlothMove you will always get full transparency and a friendly team on hand to help with any questions.
HMRC
Company Number
SlothMove LTD is registered under HMRC. Our Company Number is: 12046181
LOCATION
Our Address
Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.
ICO
Information Commission
We are regulated and registered with the Information Commission Office. Unique ref: ZA531326
Table of Contents
These terms and using SlothMove
These Terms and Conditions (“Terms”) govern your use of the SlothMove online address updating service (“Service”) provided by SlothMove Limited (“SlothMove”, “we”, “us”). By using our Service, you agree to these Terms. These Terms are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of English courts. By agreeing to these Terms, you confirm you are at least 18 years of age.
Please also read our Privacy Policy and Cookies Policy.
How to contact us
You can reach us:
Through our web chat
By email at hello@slothmove.com
- Writing to: SlothMove, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Please note that digital channels will be picked up quicker.
How SlothMove Works
SlothMove helps you notify selected organisations of your address change via an online form. You must create an account using a unique email address, verify your identity via email, digitally sign a Letter of Authority (LoA), and have your IP address logged to ensure secure processing.
By creating an account, you agree to provide accurate and complete registration details and maintain the confidentiality of your account details.
By using SlothMove, you authorise us to act on your behalf to notify companies of your address change, close or set up accounts, and share your personal data with the selected organisations.
You confirm you are the individual listed in the submission and will use the Service only in relation to yourself.
Services Provided
We currently provide address updates for the following UK services:
Council Tax
DVLA (Driving Licence and V5C)
Energy providers (account closures only)
Water companies
TV Licence (update, setup, or cancellation)
Electoral Roll registration
HMRC
NHS (GP registration)
DWP (Attendance Allowance, Child Maintenance, DLA, Pension Credits, PIP, State Pension)
These services are available exclusively for addresses within the United Kingdom (England, Scotland, Wales, Northern Ireland).
SlothMove reserves the right to add or remove services at any time without prior notice.
Prices, Payments & Refunds
A one-off fee of £35 is charged per address update per customer. Each individual requires their own submission and payment. Promotional codes may occasionally be provided.
Refunds can only be requested before your updates have been processed. Once dispatched, refunds are available only if SlothMove has made a specific error. We rely entirely on the accuracy of information provided by you.
User Obligations & Information Accuracy
You must ensure all information provided is accurate and complete. SlothMove provides multiple opportunities to verify your details before submission. Once updates are sent, they cannot be recalled or amended. If you provide incorrect or incomplete information resulting in update failure or errors, it will be your responsibility to directly contact and resolve the issue with the relevant third-party organisation. SlothMove is not responsible for additional actions required by third parties resulting from incorrect information.
Relying on information from SlothMove
The information and material contained on SlothMove is based on information that we believe is reliable, and we use reasonable care and attention to ensure that it’s up-to-date and accurate. That said, there may be occasions when the information or material on SlothMove is not accurate, up-to-date or complete. On these occasions, we’ll take reasonable steps to correct the information or material as soon as possible once we become aware.
Liability & Indemnity
SlothMove accepts no liability for:
Losses from incorrect information provided by you.
Delays or failures by third-party organisations.
Missed benefit payments (DWP/HMRC) or related financial losses.
Issues arising from cancelled direct debits or unpaid bills before receipt of confirmed final bills from providers.
SlothMove accepts no liability for County Court Judgments (CCJs) or other penalties relating to your accounts with third-party organisations. We issue notifications on your behalf based solely on the information you provide. Please note that SlothMove retains records of dispatched notifications for a period of 30 days only, after which we are unable to provide evidence of notifications being sent. It remains your responsibility to ensure that all organisations have correctly processed your address updates.
Our maximum liability is limited to the amount paid by you for our service.
You acknowledge your contractual relationships with third-party organisations are separate from SlothMove. SlothMove is not responsible for their products, services, customer support, or actions.
Privacy & Data Protection
Your privacy is important to us. SlothMove Limited is registered with the Information Commissioner’s Office (ICO) and complies fully with UK GDPR and the Data Protection Act 2018. Your personal data is securely processed and used strictly in accordance with our Privacy Policy. We share your data only with selected third-party organisations to complete your requested address updates, and never sell your data or use it for unrelated purposes. For detailed information on how we handle and protect your personal information, please see our Privacy Policy.
Intellectual Property & Acceptable Use
All content, branding, logos, graphics, and intellectual property displayed on our website belong to SlothMove or our licensors and are protected by copyright and trademarks. You may only view, print, or download content for personal, non-commercial use.
You may not:
Damage or disrupt our website or Service.
Use our website in a way that is harmful, unlawful, or offensive.
Copy, distribute, or use our content commercially without explicit written consent.
Website Availability & Disclaimers
Our Service is provided “as is” and on an “as available” basis. We use reasonable care to ensure information is accurate and current but cannot guarantee completeness or constant accuracy. You are responsible for the security of your devices. SlothMove accepts no liability for disruptions, errors, interruptions, or viruses. We will take reasonable steps to correct errors when identified.
Links to Third-Party Websites
Our website may contain links to external third-party sites. SlothMove is not responsible for the content, privacy practices, or terms of use of these third-party sites. Each external site is governed by its own policies and terms, which you should review carefully before providing any personal information or relying on their services. The inclusion of a link to a third-party website does not imply SlothMove’s endorsement, approval, or association with the site or its operators.
Customer Support & Complaints
Our typical response time is within 3 working days, with a maximum SLA of 5 working days, although delays may occur during busy periods. Complaints or concerns can be raised via email (hello@slothmove.com) or through our web chat. If you remain unsatisfied after our initial response, please inform us, and we will escalate your complaint for further review.
General Legal Terms
You cannot transfer your rights under these Terms. We may transfer our rights if your rights remain unaffected. If any part of these Terms is deemed invalid or unenforceable, the remaining provisions will remain valid.
The Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms. These Terms, along with our Privacy and Cookies Policies, constitute the entire agreement between you and SlothMove.
Changes to these Terms
SlothMove reserves the right to update these Terms at any time. Changes become effective immediately upon publication on our website. Users are encouraged to regularly review the terms to stay informed.