Frequently Asked Questions
When moving home you will need to setup your gas, electricity, water & sewerage, council tax and TV licence (if applicable). You can call them all individually or set all of these up online with SlothMove. It takes around 5 minutes to do and doesn’t cost to use
You need to contact your new water supplier and setup your account (you can do that through SlothMove easily).
- Enter your postcode in SlothMove’s home setup service
- SlothMove will then show you who your new water supplier and local authorities are and help get you setup at the click of a button
- Your new water company will be in touch to set you up on a payment plan (usually by DD)
This is the easiest way to do it, but you can also do this manually by finding out your new supplier and calling them.
The best time to cancel your previous water supply is two weeks before you leave. You can let your water & sewerage company know you’re moving home by using SlothMove’s home setup service.
Your previous water & sewerage provider will issue you a final bill (or refund). If you have a water meter you will also need to provide closing meter reads on the day at which you move out.
Yes, you must read your water meter when you move home. You will only need to do this if you have a water meter.
The best time to do this is on the day of your move, though you should be in contact with your water supplier a couple of weeks before moving out. You an do this with SlothMove’s home moving platform online